Terms and Conditions

1. Who we are

Self-Representation.org.uk (SROUK) website and software available at https://self-representation.org.uk/.

You can contact us by email at Support@Self-Representation.org.uk.

2. What SROUK provides

SROUK provides software tools to help individuals, businesses, charities and organisations organise employment tribunal preparation, documents, evidence, timelines, tasks and related case materials.

The software may include:

• Case workspace tools.
• Evidence and document storage.
• Timeline and chronology tools.
• Task and deadline tracking.
• Tribunal form and preparation tools.
• Bundle, statement and schedule preparation tools.
• Free employment tribunal tools.
• AI-assisted organisation, summarising, drafting or preparation features.
• Paid subscriptions, add-ons and optional additional features.

3. Not legal advice or legal representation

SROUK is not a law firm, solicitor, barrister, claims management company or legal representative.

The website, software, free tools, AI-assisted features and any generated content are provided for general information, organisation and preparation support only. They do not replace independent legal advice.

4. Who may use the service

You must be at least 18 years old to create an account or use SROUK.

The service may be used by individuals, businesses, charities and organisations, provided it is used lawfully and in accordance with these Terms.

5. Your account

You may need to create an account to access the software, trial, paid plans or certain tools.

You agree to:

• Provide accurate account and billing information.
• Keep your login details secure.
• Not share account access unless the plan allows it.
• Tell us if you believe your account has been accessed without permission.
• Use the service only for lawful purposes.

We may suspend, restrict or close accounts where we believe there is misuse, security risk, non-payment, unlawful activity or breach of these Terms.

6. Your documents, evidence and case content

You keep ownership of the documents, evidence, screenshots, emails, tribunal forms, notes, timelines and other content you upload or create in the software.

By uploading or creating content in SROUK, you give us permission to store, process, display, analyse and transmit that content only as needed to provide the software, AI features, support, security and related services.

You are responsible for:

• Making sure you have the right to upload the content.
• Checking the accuracy of your own information.
• Keeping backup copies of important documents.
• Reviewing AI-generated or software-generated outputs before using them.
• Deleting anything you no longer want stored in your workspace.

7. Server storage and security

User workspaces are stored on secure servers located in the EU. For security reasons, we do not publish detailed infrastructure information.

We use reasonable technical and organisational measures, including firewall protection and access controls, to help protect user data.

No online service can be guaranteed to be completely secure. You are responsible for using a secure password, protecting your login details and deciding what information to upload.

8. AI-assisted features

SROUK may use AI-assisted features to help organise, summarise, analyse, draft or structure information.

AI providers may include OpenAI, OpenRouter, Anthropic, Google Gemini, self-hosted models or other similar providers.

AI outputs may be incomplete, inaccurate, outdated, unsuitable, misleading or not appropriate for your specific situation. You must review all AI-generated outputs carefully before relying on them.

You must not treat AI outputs as legal advice, legal representation or a guaranteed assessment of your case.

9. Acceptable use

You must not use SROUK to:

• Break the law or encourage unlawful activity.
• Upload malicious code, viruses or harmful files.
• Attempt to access another user’s account, server, workspace or data.
• Interfere with the security or operation of the service.
• Copy, resell, reverse engineer or commercially exploit the software without permission.
• Upload content that is deliberately false, threatening, abusive, discriminatory, defamatory or unlawful.
• Use the software to harass, intimidate or unlawfully monitor another person.
• Misuse AI features, automation or free tools at scale.

10. Free trial

SROUK may offer a 14-day free trial. The trial may require card details upfront through Stripe.

If you do not cancel before the trial ends, your selected paid plan may begin automatically and your card may be charged.

Trial availability, features and limits may change from time to time.

11. Paid subscriptions and add-ons

SROUK may offer paid subscriptions, add-ons and additional paid features. Prices, billing periods and included features will be shown before payment.

Subscriptions may renew automatically unless cancelled before renewal. Add-ons may be billed separately and may be recurring or one-off depending on the option selected.

You agree to pay all charges shown at checkout and to keep your payment information up to date.

12. Cancellation

You may cancel your subscription at any time through your account settings, where available, or by contacting Support@Self-Representation.org.uk.

If you cancel, access to paid features will usually continue until the end of the current billing period. Cancellation stops future renewal charges but does not automatically refund amounts already paid.

13. Refunds

Refunds are handled under our Refund Policy.

Because SROUK provides digital software access, refunds are not normally provided once digital access has started, except where required by law or where we decide a discretionary refund is fair and reasonable.

Nothing in these Terms limits statutory rights that cannot legally be excluded.

14. Marketing emails

We may send newsletters, product updates, feature announcements, free tool updates and related marketing communications where permitted.

You can unsubscribe from marketing emails at any time. We may still send essential service, billing, account or security messages.

15. Privacy and data protection

Our Privacy Policy explains how we collect, use, store and share personal information.

By using SROUK, you should read and understand the Privacy Policy before uploading documents, evidence or sensitive case information.

16. Availability and changes

We aim to keep the website and software available, but we do not guarantee that the service will always be uninterrupted, error-free or available at all times.

We may update, change, suspend, limit or remove features for maintenance, security, legal, technical, commercial or operational reasons.

17. Backups and exports

You are responsible for keeping your own backup copies of important tribunal documents, evidence and case materials.

Where export features are available, you should use them to keep your own copies of important information.

18. Intellectual property

The SROUK website, Self Representation software, branding, design, code, templates, tools, prompts, layouts and content belong to us or our licensors.

You may use the software for your own permitted preparation purposes, but you must not copy, reproduce, resell, reverse engineer, scrape, clone or commercially exploit it without written permission.

19. Third-party services and links

SROUK may link to third-party websites, official guidance, payment providers, AI providers, analytics tools, hosting services or other external services.

We are not responsible for third-party websites, services, policies, availability, outputs, content or security.

20. Limitation of liability

SROUK is provided as a software, preparation and organisation tool. You remain responsible for your own case, deadlines, evidence, documents, decisions, submissions, communications and tribunal preparation.

To the fullest extent permitted by law, we are not responsible for losses caused by missed deadlines, incorrect user information, reliance on AI output, reliance on general information, user error, third-party services, payment issues, account misuse, service interruptions or events outside our reasonable control.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or statutory rights that cannot be excluded.

21. Account deletion

You may request account deletion by emailing Support@Self-Representation.org.uk.

We will delete or anonymise personal information where possible, but we may keep certain records where required for legal, tax, security, fraud prevention, billing or dispute purposes.

22. Governing law

These Terms are governed by the laws of England and Wales.

If a dispute cannot be resolved informally, it will be dealt with by the courts of England and Wales, unless consumer law gives you the right to bring a claim elsewhere.

23. Changes to these Terms

We may update these Terms from time to time. The latest version will be published on this page.

Last updated: 6 June 2026