Privacy Policy

1. Who we are

Self Representation website and software available at https://self-representation.org.uk/.

You can contact us by email at Support@Self-Representation.org.uk.

2. What information we collect

We collect information when you visit the website, create an account, start a free trial, use the software, upload documents, use our free tools, contact support, subscribe to updates or purchase a paid plan or add-on.

This may include:

• Your name, email address and account details.
• Login, authentication and security information.
• Billing, subscription and payment status information.
• Support messages, enquiries and feedback.
• Documents, evidence, screenshots, emails, tribunal forms, case notes, timelines and other information you choose to upload.
• AI prompts, generated outputs, summaries, drafts and related usage history where AI features are used.
• Technical information such as IP address, browser type, device information, approximate location, cookies and website usage data.
• Marketing preferences, newsletter signups and communication preferences.

3. How we use your information

We use personal information to provide, secure, maintain and improve SROUK and Self Representation.

We may use your information to:

• Create and manage your user account.
• Provide access to the software, free trial, free tools, subscriptions and add-ons.
• Store your case workspace, documents, evidence, notes, timelines and preparation materials.
• Provide AI-assisted features such as summarising, organising, drafting or analysing user-provided information.
• Respond to support requests and user enquiries.
• Process payments, card trials, subscriptions, renewals and refunds through Stripe.
• Send service messages, account notifications, billing messages and security alerts.
• Send marketing emails or newsletters where you have signed up or where we are otherwise allowed to do so.
• Measure website performance, understand usage and improve our product using analytics and cookies.
• Protect the website and software from misuse, fraud, spam, abuse, unauthorised access or security threats.
• Comply with legal, tax, regulatory or dispute-related obligations.

4. Lawful basis for processing

Depending on how you use the website and software, we may rely on one or more lawful bases for processing personal information, including:

• Contract: to provide your account, free trial, subscription, add-ons, software features and support.
• Legitimate interests: to operate, secure and improve the website and software, prevent misuse and understand service performance.
• Consent: where required for marketing emails, optional cookies or specific optional processing.
• Legal obligation: where we need to keep records or comply with applicable law.

Where you upload sensitive or special category information, we process it because you have chosen to provide it for the purpose of using the software. We use it only to provide the service, unless we are legally required or permitted to do otherwise.

5. Case documents and server storage

User workspaces may contain documents, evidence, screenshots, emails, tribunal forms, notes and other case information. This information is stored on secure servers located in the EU.

For security reasons, we do not publish detailed infrastructure information. We use reasonable technical and organisational measures, including firewall protection and access controls, to help protect user data.

No online system can be guaranteed to be completely secure. You are responsible for keeping your login details safe and for deciding what information to upload.

6. AI-assisted features

SROUK may use AI-assisted features to help users organise, summarise, analyse or draft from information they provide.

AI providers may include OpenAI, OpenRouter, Anthropic, Google Gemini, self-hosted models or other similar providers. The exact provider may depend on the feature, settings, availability and technical requirements.

When AI features are used, relevant prompts, uploaded text, documents, extracts, summaries or case information may be sent to an AI provider for processing. Where possible, we aim to use providers and settings that support privacy and security, but AI outputs may be incomplete, inaccurate or unsuitable for your situation.

You should review all AI-generated content carefully before relying on it, submitting it, sending it or using it in tribunal preparation.

7. Payments and Stripe

Payments, card details, subscriptions and billing may be handled by Stripe. SROUK does not directly store full card numbers.

Stripe may process payment details, billing information and transaction data according to its own terms and privacy policy.

8. Cookies, analytics and marketing

We may use cookies, analytics tools and similar technologies to operate the website, remember preferences, understand user behaviour, improve the service and measure marketing performance.

This may include tools such as Google Analytics, Google Search Console, Meta/Facebook Pixel, Hotjar, Microsoft Clarity, CookieYes or similar services.

You can usually control cookies through your browser settings or through any cookie preference tool available on the website.

9. Who we share information with

We do not sell personal information.

We may share information with trusted service providers where needed to operate the website and software, including:

• Hosting and infrastructure providers.
• AI model providers and automation services.
• Payment processors such as Stripe.
• Email and communication providers.
• Analytics, cookie and marketing tools.
• Security, monitoring and backup providers.
• Professional advisers, regulators or authorities where required by law.

Where providers process personal information for us, we expect them to process it only for the relevant service purpose and to apply appropriate safeguards.

10. International transfers

Although user workspaces are stored on servers located in the EU, some service providers, including analytics, payment, email or AI providers, may process data outside the UK or EU.

Where this happens, we aim to use appropriate safeguards where required, such as contractual protections or provider data transfer mechanisms.

11. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose it was collected.

In general:

• Account data is kept while your account remains active.
• Case workspace data is kept while your account or subscription remains active, unless deleted earlier by you or by us.
• Billing and transaction records may be kept for tax, accounting and dispute purposes.
• Support messages may be kept for customer service and quality purposes.
• Analytics data may be kept in aggregated or anonymised form.

If you request account deletion, we will delete or anonymise personal information where possible, unless we need to keep certain records for legal, tax, security, fraud prevention or dispute reasons.

12. Your rights

Depending on the circumstances, you may have rights under data protection law, including the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your personal information.
• Ask us to restrict or object to certain processing.
• Ask for a portable copy of certain information.
• Withdraw consent where processing is based on consent.

To exercise your rights, or to request account deletion, contact us at Support@Self-Representation.org.uk.

13. Marketing emails

If you subscribe to updates, newsletters or marketing emails, we may send you information about SROUK, Self Representation, product updates, free tools and related content.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

We may still send essential service, account, billing or security messages even if you opt out of marketing.

14. Minimum age

SROUK is intended for users aged 18 or over. You must not create an account or use the software if you are under 18.

15. Complaints

If you are unhappy with how we handle your personal information, please contact us first at Support@Self-Representation.org.uk.

You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.

Last updated: 6 June 2026